Student and Family Support Office

Get help with questions or concerns about your child's education

If you have a question or concern about your child's education, start by speaking with your child's teacher. If you need more support, contact the school's principal.

If your question or concern has not been addressed, our Student and Family Support Office can help. We can answer questions, provide information and support and help connect you with the appropriate school board staff or services.

When you contact our Student and Family Support Office:

we will acknowledge your inquiry within 2 business days
we aim to provide an answer within 5 business days

To help us respond to your inquiry, please provide:

your name and contact information
your child's name and school
a description of your question or concern
any steps you have already taken to try to resolve the issue

Where to Start: Our Framework for Resolving Concerns

We believe that problem-solving regarding concerns or challenges should always start closest to the issue. This step-by-step approach builds strong relationships, fosters trust, and strengthens collaboration between home and school.

If you have a concern, please follow our 4-Step Framework:

Step 1: Work with the Student's Teacher(s) – Most classroom-specific concerns regarding learning, curriculum, or day-to-day interactions are best resolved through a direct conversation with your child's teacher.

Step 2: Work with the Principal or Vice-Principal – If the issue remains unresolved, contact your school administration team to discuss a school-wide or escalated resolution.

Step 3: Work with the Superintendent of Education – If school administration cannot resolve the matter, reach out to your school's regional Superintendent.

Step 4: Contact the Student and Family Support Office – If you have completed Steps 1 through 3 and require further navigation assistance with a complex situation, our office is ready to assist you.

Please Note: If a family has not yet attempted to resolve the matter directly with their school or regional Superintendent, the Support Office may refer you back to the appropriate person prior to opening an official file. If a concern remains unresolved after working with our office, families may ultimately request to work with the Director of Education.

Contact the Support Office

If you have completed the necessary steps at the school level and need assistance navigating a complex scenario, please get in touch with our office.

Online Intake Form: Click here for the intake form

Email: supportoffice@dsb1.ca

Toll-Free Phone: 1-855-239-9067

Matters Managed Through Other Processes

To ensure privacy and legislative compliance, certain matters cannot be handled directly by this office:

Privacy & Information: All inquiries are managed strictly in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

Employment or General Inquiries: Operational or staffing updates not relating to student navigation should go through general Board human resources or administrative channels.