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All District School Board Ontario North East (DSB1) employees must report their absences and request substitutes through SmartFind Express.

Please review the Employee Experience User Guide.

To access the System by Telephone:

Call 1-855-704-8360
Enter your Access ID, followed by the* key. Your Access ID is your employee number.
Enter your PIN, followed by the* key. Your PIN was created when you first registered with the system.

For DSB1 employees: To log in to for the first time, you must register by calling 1-855-704-8360. For more details on registering, please refer to page 1 on one of the two Reference Guides below:

Reference Guide for Employees

Reference Guide for Substitutes

Are you a DSB1 employee having troubles accessing the system?

Contact us by email at [email protected]

Call 705-360-1151 and dial "0" locally or toll-free at 1-800-381-7280 and dial "0" during regular business hours. If a system operator does not answer immediately, leave a message and your call will be returned as quickly as possible.
Refer to the Quick Information Sheet or Reference Guides above.

Frequently Asked Questions

Will the system leave a message on my answering machine?

When does the system call for assignments?

What happens when the system calls me for an assignment?

When the system calls, you must say "hello" or some other form of greeting as the system is voice activated. You will then hear an automated voice stating something to the effect that this is the District School Board Ontario North East Automated Dispatch System calling for [your name]. You will then be prompted to input your employee number, followed by the star (*) key and then your PIN, followed by the star (*) key. You will then be prompted what to press to hear the assignment details and to either accept or decline the assignment. If you decline, you will be asked to enter a reason from the list provided in the Reference Guide for Substitutes listed above.

What happens if someone else answers the phone?

What happens if I will be out for an evening but still want to get called for assignments?

What do I do if I will not be available for a period of time?

You will need to go into the system and modify your availability so that the system does not call you. To do this click on the "Unavail Dates" tab and click new. Enter a start and end date and appropriate times, if not full days.

Current version if you are both an employee and a substitute.

New Unavailable Date. Note: Times apply to every unavailable day in the date range. *Type: Substitute Unavailability Date (from dropdown). *Date Range: (select start and end date). *Time: (indicate the time or under All Day, click the checkmark. Below, check the box that indicates call for future assignments.

Current version if you are substitute only, your screen will look like this. This is called the New Substitute UI (User Interface).

Title states Job Search. To the right is the current date, time, and next to it, it states My Calendar. Below it says Active, Finished, Canceled, and Unavailable in the menu bar. When selecting Active, below appears the headings Job ID, Date, Time, Employee, Classification(s), and Location(s).

You will click on the "+" sign to Add Unavailability time periods or times.

What happens if I have identified a period of time for which I am not available for assignments, but I still want to be called for future jobs? Is this possible?

What happens if I forget my employee number?

How do I know when to use my PIN or my Password to Login to SmartFind Express?

PIN: Your PIN is a 4 to 6 digit number that you created by telephone when you registered. This number will be used for telephone access only.

Password: Your password is alphanumeric and at least 8 characters in length made up of one upper case letter, some lower case letters, numbers and if you would like, a special character. You would pick something that would be easy for you to remember. This password is used only for logging into SmartFind Express on the computer/Mac, on an iPad/tablet, or iPhone/Android by going to the DSB1 website and clicking on the link Log into SmartFind Express at the top of this page.

What happens if I forget my password?

In what order are calls made?

If I am in a permanent or long term assignment for a half day or less, can I still be called for casual work?

Yes. To allow this to work, you need to modify your availability in the system in order that SmartFind Express knows when you may be called. For example, if you work mornings Monday through Friday, you will need to alter your availability so that the system knows you are available in the afternoons. To do this, click "Schedule".

A screenshot from within SmartFind Express that has two buttons at the top that read New and Return to Inquiry. Below that it states Schedule List Below that is a table with four columns. In the first column it the heading says Delete? with five checkboxes below. In the second column it states Day as the heading with Monday through Friday listed below. In the third column it says type and in the five rows below it says Available. In the fourth column, the header says Times and in the five rows below it states All Day.

A chart will appear with the Schedule List of Days Monday through Friday. There is "Delete?" below the Schedule List. Click a check mark in each of the boxes and click delete at the bottom.

You will be left with the

buttons. Click New now.

A screenshot from within SmartFind Express. On the top are two buttons that state New and Return to Inquiry. Below that is the heading that states New Schedule. Below that it reads *Sun, Mon, Tue, Wed, Thu, Fri, Sat. Below that are checkboxes under each day of the week. Below that it states Available for assignments: *Start Time (hh:mm am) followed by *End Time (hh:mm am) with blanks below followed by -or- All Day with a checkbox after. Below it sates The system will NOT call: with blanks for indiciating the *Start Time (hh:mm am) and *End Time (hh:mm am) followed by -or- All Day with a checkbox after. Below that that two buttons, one states Save and the next states Return to List.

You will now be in a screen that will allow you to specify your time of availability. If you are only available certain hours each day then uncheck the "All Day" box beside "Available for Assignments", then indicate the specific start and end times you are available in the boxes to the right provided. If you are only available on alternate days, uncheck the days you are not available. When you have completed your schedule change(s), you will need to click the "Save" button to save your work. Once saved, you will see your new Schedule List. It is important to keep this up to date to avoid possible missed work opportunities or alternatively, unnecessary calls/job offers made to you by the system.

I am currently on maternity leave. Is this automatically put into the system?

How does the system work?

Does the system start calling alphabetically?

Can schools request a specific casual employee for an assignment?