All DSB1 employees must report their absences and request substitutes through SmartFindExpress.
New! Please review the Employee Experience User Guide.
Log into SmartFindExpress
Access the System by Telephone:
- Call 1-855-704-8360
- Enter your Access ID, followed by the* key. Your Access ID is your employee number.
- Enter your PIN, followed by the* key. Your PIN was created when you first registered with the system.
To log in to Smartfind Express for the first time, you must register by calling 1-855-704-8360. For more details on registering, please refer to page 1 on one of the two Reference Guides below:
Reference Guide for Employees
Reference Guide for Substitutes
Having troubles accessing the system?
Call our SmartFind Express Administrator at
705-360-1151 ext. 17600 locally or toll-free at 1-800-381-7280 ext. 17600 during regular business hours.
If a system operator does not answer immediately, leave a message and your call will be returned as quickly as possible.
Refer to the
Quick Information Sheet or
Reference Guides above.
Frequently Asked Questions
Will the system leave a message on my answering machine?
No. The system will disconnect and record the call as a "No Answer". Occasionally the system will recognize an answering machine voice as the voice of someone directly answering the telephone so it is possible that you may get a partial message from SmartFind but the system will disconnect.
When does the system call for assignments?
For same day assignments:
The system will begin calling at 6:30 am until half-way through job start times.
For future assignments:
The system will call:
Monday to Friday between 5:00 p.m. and 9:30 p.m.
Saturdays and Sundays between 12:00 p.m. and 9:30 p.m.
Holidays between 9:00 a.m. and 9:30 p.m.
What happens when the system calls me for an assignment?
When the system calls, you must say "hello" or some other form of greeting as the system is voice activated. You will then hear an automated voice stating something to the effect that this is District School Board Ontario North East's Automated Dispatch System calling for [your name]. You will then be prompted to input your employee number (Access ID), followed by the star (*) key and then your PIN, followed by the star (*) key. You will then be prompted what to press to hear the assignment details and to either accept or decline the assignment. If you decline, you will be asked to enter a reason from the list provided in the Reference Guide for Substitutes listed above.
What happens if someone else answers the phone?
The system has a feature that is designed to provide up to two minutes to allow you to get to the phone and enter your employee number and PIN. As soon as the call is answered, the individual who answers must press the star (*) key. Therefore, you should advise all members of your household that if the system calls, they need to press the star (*) key.
What happens if I will be out for an evening but still want to get called for assignments?
You can go into the system and modify your call back number to where you want the system to contact you. You must then remember to change it back when you return home. You can do this by phone or web browser.
What do I do if I will not be available for a period of time?
You will need to go into the system and modify your availability so that the system does not call you. To do this click on the "Unavail Dates" tab and click new. Enter a start and end date and appropriate times, if not full days.
Current version if you are both an employee and a substitute.
Current version if you are a substitute only
, your screen will look like this. This is called the New Substitute UI (User Interface).
You will click on the "+" sign to Add Unavailability time periods or times.
What happens if I have identified a period of time for which I am unavailable for assignments, but I still want to be called for future jobs? Is this possible?
Yes. You simply need to click on the box, which inserts a checkmark, to the left of "Call for future assignments" whether you are adding or modifying your unavailability time. Please see the example above.
What happens if I forget my employee number?
Your employee number can be found on your paystub. If for some reason you are unable to access your paystub, you can contact the Smartfind Express Administrator, indicated in the yellow box above, and leave a message by email or a voice message by phone. Your employee number will be emailed to your email address you provided in your profile.
How do I know when to use my PIN or my Password to Login to SmartFind Express?
PIN: Your PIN is a 4 to 6 digit number that you created by telephone when you registered. This number will be used for telephone access only.
Password: Your password is alphanumeric and at least 8 characters in length made up of one upper case letter, some lower case letters, numbers and if you would like, a special character. You would pick something that would be easy for you to remember. This password is used only for logging into Smartfind Express on the computer/Mac, on an ipad/tablet, or iphone/android by going to the DSBONE website and clicking on the link Log into SmartFind Express at the top of this page.
What happens if I forget my password?
Here is the sign on screen. Simply enter your Access ID, then below the Submit button, click on "Forgot Password?" The system will send an email to your email address that you have set up in your profile. Go to that email and click on it reset your password.
In what order are calls made?
Calls are made based on search rules that have been developed by the system operators based on the language in the Collective Agreement.
If I am in a permanent or long term assignment for a half day or less, can I still be called for casual work?
Yes. To allow this to work, you need to modify your availability in the system in order that SFE knows when you may be called. For example, if you work mornings Monday through Friday, you will need to alter your availability so that the system knows you are available in the afternoons. To do this, click "Schedule".
As you can see, there is a Schedule List of Days Monday through Friday. You will see Delete below the Schedule List. Click a check mark in each of the boxes and click delete at the bottom.
You will be left with thebuttons. Click New now.
You will now be in a screen that will allow you to specify your time of availability. If you are only available certain hours each day then uncheck the "All Day" box beside "Available for Assignments, then indicate the specific start and end times you are available in the boxes to the right provided. If you are only available on alternate days, uncheck the days you are not available. When you have completed your schedule change(s), you will need to click the "Save" button to save your work. Once saved, you will see your new Schedule List. It is important to keep this up to date to avoid possible missed work opportunities or alternatively, unnecessary calls/job offers made to you by the system.
I am currently on maternity leave. Is this automatically put into the system?
No. If you are on maternity or parental (or any other form of long term approved leave of absence), you will need to set your unavailability period by logging into your profile in SmartFind Express (SFE).
How does the system work?
A school administrator enters the absence into the system and SmartFind Express (SFE) finds an appropriate match based on assignment location, availability and preferences.
Does the system start calling alphabetically?
No. The system initiates the first set of calls from where it left off for all subsequent calls in order to provide for equitable rotation, where possible.
Can schools request a specific casual employee for an assignment?
No. Qualified Occasional Teachers are called on a rotational basis according to the Collective Agreement. However, those who are qualified in French as a Second Language and/or Special Education may receive calls for assignments that require French or Special Education prior to those without these qualifications.