Procedure 2.1.12 TRAGIC EVENTS RESPONSE
Approved: September 18, 2001
Revised: December 1, 2020
Introduction
This document is intended to provide Principals with a quick reference which highlights the main considerations to take into account when faced with a tragic event. It is not intended to be a comprehensive manual dealing with all of the issues surrounding death, suicide and grieving. Please reference the Youth Suicide Prevention, Intervention and Response Protocols as needed.
What is a Tragic Event?
A tragic event is a significant event that disrupts the emotional and physical well-being of students and staff members. Within this broad umbrella are crises and traumatic events, which may require somewhat different responses.
A tragic event may include, but is not limited to, the following:
- death (expected or sudden) of a current or former student, staff member, parent or sibling of a student, spouse or child of a staff member, by any means;
- serious accident involving a student or staff member;
- serious illness of student or staff member;
“A crisis, by definition is a time of intense difficulty, trouble or danger when important decisions need to be made. In a school setting, a crisis can take the form of natural disasters, pandemic diseases, fire, violence or even death.” (Ontario Principals’ Council report on Crisis Support for Principals and Vice-Principals).
Tragic Event Response Team
Each Principal will establish a Tragic Event Response Team (TERT) (See Appendix A: Principal’s Crisis Response Plan). The prime mandate of the team is to:
- Offer immediate assistance in dealing with the practical aspects of the situation;
- Invite the Mental Health Lead to help with the planning as soon as possible;
- Identify staff and students who may be at risk;
- Refer all media inquiries to the Communications Officer.
- Select one or more staff members to be the ongoing contact person(s) with the family. A home visit may be very appropriate.
- Assign school employees who do not have immediate classroom responsibility to monitor the school entrance, hallways, and washrooms and to provide additional recess supervision.
Each crisis is unique and requires a concise assessment as each situation arises. This assessment may change as time and events unfold.
Tragic Event Checklist
RESPONDING TO A TRAGIC EVENT
Recommendations for Principals/Superintendents
It is essential that only the Superintendent, Principal or designate be the spokesperson within the schools. All media inquiries are to be referred to the Communications Officer. |
A. VERIFICATION AND NOTIFICATION
Note: Principal’s must keep all documentation of their Tragic Event Response, including but not limited to:
- Tragic Event Checklist
- Appendix B: Tragic Event Response Team Action Checklist
- Appendix C: Documentation Template for Tragic Event
- Appendix D: Tragic Event Response Evaluation
- Memos
- Letters
- Communication with families
- Scripts
- Meeting dates/notes
- Receive notification. Any person who learns of the death/traumatic event that may affect the school community will report such knowledge to the principal/designate.
- Verify the facts with a reliable source (police, public health, fire services, emergency services, coroner or family if appropriate). Separate fact from rumour. It is important to respect the wishes of the family concerning the school’s involvement. In the event of a suicide, refer to the Suicide Prevention, Intervention and Response Protocol.
- Contact the Communications Officer and the Superintendent of Education responsible for the particular school.
- Contact the TERT for your school and invite the Mental Health Lead to help with the planning.
- Designate one person to be the contact with the family of the student or staff member involved. Be prepared to respect cultural and religious differences.
- Obtain permission from the family so that you may communicate the identity of those involved in the event. As best as possible clarify with the family:
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- The facts associated with the tragic event
- Their perspective and understanding of the death (illness, accident, suicide)
- Their wishes regarding information to communicate with the school community
If the tragic event is confirmed to have been a suicide, the family may wish to keep the cause of death private.
- Assess the potential impact of the tragic event on students and staff. The following questions may be helpful:
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- What was the cause of death? Deaths by homicide, accident, and suicide are unexpected and often create a higher level of emotion.
- Where did the tragedy occur? Events that occur at school are especially traumatic for students and staff members.
- Have there been prior tragedies that have affected the school community? Issues and emotions from previous losses will likely surface, further complicating the processing efforts.
- Was there a perpetrator who caused an accident or committed a homicide? If students and staff members were acquainted with the perpetrator, many additional issues may surface.
- Limit information regarding a suicide. If the deceased’s family approves, tell staff members and students the truth about the cause of death without giving explicit details. Make no attempt to explain how the deceased died. Focus instead on helping students grieve and learning the warning signs of suicide. Small-group or classroom discussions are better than a large school assembly. Follow our Suicide Prevention, Intervention and Post-vention procedures.
- If possible, provide all teaching and non-teaching staff with advance notice. If a tragic event is verified during non-school hours, the summer holiday or other vacation, notify staff. When school resumes after the holiday or vacation, additional plans should be in place for notification and support of students and staff.
Only the information regarding cause of death that the family has permitted should be released in any statements. It is important that following consultation with family members, any information that the family wishes to be withheld is a wish that is respected. Ensure the Director of Education and the Communications Officer are made aware of who provided permission to release information. |
- Schedule a staff meeting as soon as possible, preferably prior to the start of the school day. A meeting is important in order to ensure information and plans are communicated to all staff members:
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- Clarify the facts, have a picture of the deceased available.
- Introduce additional personnel who are at the school to provide support.
- Allow time for staff to discuss and process the information.
- Explain how students should be informed (Appendix E: Sample Scripts, and Appendix F: Informing a Student of the Death of a Significant Person).
- Some teachers may not feel emotionally able to share information with their class. Administration may need to identify support staff (i.e. TERT, CYWs, Social Workers) to go into the classroom for support and/or to read the script for the teacher.
- Assess the needs of staff. Supply help may be necessary to relieve some of the teachers of regular duties.
- Identify students who may need additional support.
- Inform staff of additional supports/resources available to them (i.e. CYWs, Social Workers, community partners) and provide handouts (Appendix H).
- Decide if any scheduled events need to be cancelled.
- Inform staff of location of supports/resources within the school.
- Request that staff check e-mail regularly throughout the day for any new information.
- Set up a system to contact absent staff.
- Schedule a debriefing meeting for the end of the school day attended by all staff and support personnel.
- Inform the students face to face with familiar staff. If school is in session when a tragic event is verified, we recommend the following notification methods:
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- Provide a written script for staff (Appendices E & F). It is recommended that classroom teachers or designated staff read the prepared script directly to the students. This will help dispel rumours and discourage speculation.
- Ensure that staff who feel they need additional support communicate that to the TERT
P. A. announcements are NOT recommended. Do Not Announce Via Assembly.
- Determine if other schools may be involved and should be notified (i.e., siblings of the student or children of the teacher)
- Delegate as many tasks as possible so the Principal:
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- can make decisions and be available for consultation;
- be present and available to staff, students, and parents.
- Secretarial staff should be responsible only for referring calls to the Principal. They are not to respond to inquiries about the crisis. (Appendix I: Office Staff – Regarding Response to Community Inquiries)
B. INITIAL INTERVENTION
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- Coordinate with the family of the deceased. Inform the family of the school’s plans to provide information and interventions. Make sure that they know what information is being shared. Determine the wishes of the deceased’s family regarding school involvement in the funeral. Find out about funeral arrangements and whether it would be appropriate for students and staff to attend. Assure the family that they will be consulted about plans for honouring or remembering the deceased.
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- Express the school’s condolences to the family of the deceased (flowers, letters, cards, etc.).
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- Provide resources for staff members and parents. Teachers and staff members should receive scripts to read to students and guidelines on how to help grieving students. Prepare these letters for parents in consultation with the Communications Officer. You will want to include facts about the death and tips on how to help grieving youth. (Appendix J: Sample Letters).
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- Keep school open during normal hours. School is a major source of comfort for most students and staff members in times of crisis. Keeping school open enables students to be together, receive helpful information, benefit from the nurturing and guidance of familiar adults, and maintain a sense of normalcy in their lives. It is important for the principal to be visible and available to staff members, students, and parents, especially during the first few days following the tragedy. Consideration may be given to extending the school day hours to provide support for students and staff.
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- Maintain regular school activities while adjusting schedules as necessary. Students will need the support of an established routine. Also, maintaining some form of regular routine enables the school to readjust more quickly after the crisis has passed. However, a death may pre-empt the regular curriculum in classes that the deceased would have attended. It is not unusual for teachers to want to stick to the standard lesson plan or give a scheduled test. However, staff members need to remember that students may be emotional and assessments at this time may not be appropriate.
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- Establish a “safe” room. These rooms make it easy for students or staff members to receive support if they have difficulty coping. School-based or community professionals who are trained to work with grieving children and adults should staff these rooms.
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- Support students in the classroom. Teachers can be instrumental in helping students cope with the loss, defuse the effect of the trauma, regain some measure of control, and understand the event. In some cases, it may be helpful to have Child and Youth Workers or Social Workers co-facilitate class discussions. Be truthful and direct with students. Students need accurate information and the opportunity to ask questions.
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- Identify those most at risk. Students or staff members who were emotionally close to the deceased or were directly exposed to the trauma may need more extensive assistance. Students or staff who have suffered a previous loss, have a history of mental health problems, or have been exposed to a previous trauma may be particularly at risk. It is important to monitor these students, give them extra support, communicate with their families, and refer them to the mental health team.
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- Tailor support services for students with special needs. Students who have developmental disabilities, emotional disorders, or low self-esteem may require unique forms of support.
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- Reflect cultural and religious differences. The cultural background of students may affect their reaction to trauma.
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- Conduct staff “debriefing” sessions. Principals will hold a staff debriefing at the end of the first day and at least one follow up meeting within the first two weeks to identify the strengths and weaknesses of the tragic event response plan, get a feel for the health of the school, help identify students and staff members who need help, and modify the tragic event response plan if needed. (Appendix D: Tragic Event Response Evaluation)
C. FUNERALS, MEMORIAL SERVICES AND SPONTANEOUS MEMORIALS
Participation of Students: Students may wish to attend the memorial services and/or funeral of the deceased student or teacher. Talk to the family of the deceased and determine their wishes. If many students or staff are likely to attend, inquire if there may be visitation hours/memorial services outside of school hours. If the services are during school hours, establish a policy for student absence that allows students who have a close relationship to the deceased to attend. Have substitute teachers available for teachers who wish to attend the services.
Spontaneous Memorials: Informal memorials are likely to “spring up” after the death of a student or teacher. Plans to handle the flowers, cards, etc., should be made in advance. Determine the time period that the memorial will remain (e.g., a few days or one week), and communicate to students that the memorial will be removed after that time and indicate what will be done with the non-perishable items (e.g., stuffed animals will be sent to a local daycare center, etc.). Providing alternate commemorative opportunities for the students and engaging students early on in the response efforts or an announcement about the family’s wishes may help to minimize these spontaneous memorials.
Timing of Memorial Activities at School: Plan for these carefully. In many cases, memorials can reduce feelings of isolation and promote individual and collective grief resolution. Be cautious of committing to things in the immediate aftermath of the tragedy. It is important that activities (e.g., raising money, a school memorial) be thoughtfully planned and delayed to allow students and staff time to grieve. Participation should always be voluntary. Be cautious of outside pressures to memorialize a student or staff member. If the death was by suicide, public memorial gestures are not recommended.
Equitable Policies: In general, schools should avoid formal commemorative or memorialization activities or acts (e.g., naming a building or hanging a plaque) to mark the death of a popular student or staff member since failure to respond in the future in a similar manner to the death of a less popular student/staff may raise equity concerns; schools may be reluctant to provide similar responses after certain deaths (e.g., suicide, drug overdose) in order to minimize glamorization of the cause of death. Instead, less formal but thoughtful commemorative activities developed over time with active student involvement is often much more meaningful (and therapeutic) to students and staff. Such commemoration is more likely to recognize and preserve essential memories of the deceased than are more routine and reactive efforts instituted shortly after notification.
Constructive Expression of Grief: Students may wish to write letters/draw pictures to send to the deceased student’s or staff member’s family. Be sure these are reviewed before sending them out. Also, be careful not to interpret the drawings and writings without adequate input from mental health professionals. Avoid activities that solicit public anonymous statements, such as creating places for students to express their thoughts anonymously about the deceased, as school teachers and staff will not be able to identify students who may express worrisome thoughts (e.g., suicidal ideation or threatening statements).
Handling Traumatic Reminders for Students: School desks and lockers may serve as unwelcome reminders of the deceased student(s). Consider procedures for handling these, drawing on the input of the classmates.
Personal Effects of the Deceased: Arrange with parents/family members for the return of belongings that is at a time convenient for them, preferably after school hours. Have the personal effects available at the office so that parents/families are not presented with the emotional challenge of having to clean out a locker or desk. Have a member of TERT present when parents come to retrieve a child’s belongings.
D. DEATH OF A STUDENT OF SCHOOL PERSONNEL DURING THE SUMMER OR OTHER VACATION
Involve the Superintendent of Education responsible for the particular school, your TERT, the Communications Officer and the Mental Health Lead to develop a plan. You may wish to offer the school building as a place for community support services to be offered in the immediate aftermath of the event and communicate this through public or social media. When school resumes after the holiday or vacation, additional plans should be in place for notification and support of students and staff.
E. COMMUNICATION AND OUTREACH
The Role of the Communications Officer: Media attention is possible after a death of a student or school staff. This is best handled by our Communications Officer or the Principal at the school site. Teachers, staff and parents should be made aware that all media requests should be referred to this individual.
Protect Students from Being Re-Traumatized: The focus of all communications, including media coverage, should be on the protection of students and the school environment from unwanted intrusive attention. Television coverage of the event should not be watched in the classroom during school hours. Information about how to handle media requests can be distributed to parents.
Ongoing communication between parents and school teachers and staff about how students are doing will be important to ensure appropriate support and intervention services in the immediate aftermath of a death and in the long-term. Parents of children identified as at-risk for mental health difficulties should be given information about whom to contact with concerns and about positive progress. School personnel should also keep parents informed about their children’s functioning at school (e.g., school work, peer relationships and behaviours). Again, parents should be provided with information related to common reactions after a death as well as behaviours that may signal the need for more intensive mental health services.
F. LONG-TERM FOLLOW UP
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- Provide ongoing support as necessary. Because the effects of a tragedy can persist for an extended time, it is important to provide ongoing support to the close friends of the deceased. Staff should also be made aware that Human Resources can provide information and/or coordinate additional support services.
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- Monitor your own processing and support requirements. Identify your own coping skills as well as sources of comfort and strength in your life. Check frequently with school personnel who are most affected by the tragedy and do not hesitate to discuss the tragedy at staff meetings as the need and situation dictate.
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- Arrange for a follow-up TERT meeting to debrief and evaluate the procedures and plans. (Appendix D)
G. FOLLOW UP
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- Make changes to computer data, mailing lists, etc., if necessary. Retire Ontario Student Record (OSR) for filing by the end of the school year.
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- In the event of a death, it is not essential that the deceased’s property be immediately removed from the school. Allow the family members to do this when they are ready. They may prefer that it be done by some other person.
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- In the case of a suspected suicide, the police may want to examine the deceased’s desk and locker for a possible suicide note or other pertinent information.
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- Contact your School Photography Company to inquire about current year school pictures that can be made available to the family (e.g. Lifetouch Canada will provide a package free of charge).
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- Monitor the behaviour, performance, attendance and support of students and staff on an on-going basis, especially those thought to be greatly affected by the incident. Advise your CYW about these individuals.
H. ADDITIONAL ACTION STEPS
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- Refer to the board policy regarding flags (Policy 1.2.7 Flag Raising) when dealing with the death of a current student or staff.
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- Arrange for a quiet place for the Tragic Event Response Team to work.
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- Be aware that impromptu memorials may be set up at various locations (desk, locker). These are difficult to remove once established. Prevention is preferred.
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- Designate staff to handle telephone enquiries from the community members, and indicate what the appropriate response should be.
SPECIAL CONSIDERATIONS - Death of a Staff Member
Whenever a staff member dies (teaching and/or non-teaching staff) some additional considerations are necessary. Appoint a liaison to maintain contact with the family One person may be selected to maintain contact with the family. The person could be the principal or someone else whom the family knows. While the role of the liaison person can vary, some functions include:
Notify the Human Resources Department Human Resources and Payroll/Benefits carry out a number of activities which are helpful:
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Appendices
Appendix A: Principal’s Crisis Response Plan
Appendix B: Tragic Event Response Team Action Checklist
Appendix C: Documentation Template for Tragic Event
Appendix D: Tragic Event Response Evaluation
Appendix E: Sample Scripts
Appendix G: Resources for dealing with tragic situations
Appendix H: Community Resources & Agencies
Appendix J: Sample Letters
References